Sales company name
franky Inc.

Name of Representative: Yu Akasaka

Hiroo MTR Building 4F, 2-36-13 Ebisu, Shibuya-ku, Tokyo

Contact information
[Reception hours] Weekdays 11:00-19:00

*We will inform you of the phone number without delay after receiving your request.

Sales price The sales price including tax is indicated on each product page.

Payment method Credit card payment, PayPal, Amazon Pay, Pay Later (Paidy)
*The following card payment companies can be used. However, the number of payments will be one time.
Visa, Mastercard, American Express, JCB, Diners Club, Discover

payment deadline

Credit card payment:

It will be the withdrawal date of each card company. Please contact your credit card. However, the contract related to your order will be concluded with the transmission of the "shipment notification email" that notifies you of the shipment of the product.


  • Payment deadline is 10 days for convenience store payment and bank transfer. In the case of direct debit, the amount will be withdrawn on the 12th*. However, it may be the 20th* in January and May.
  • Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer is responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.

payment method

convenience store

Account transfer

(automatic withdrawal from bank account)

Bank transfer

Payment date

up to 10 days


up to 10 days

Commission paid

*Only occurs once a month, regardless of the number of times of use

356 yen (tax included)

0 Yen

The transfer fee varies depending on the financial institution

*If it falls on a bank holiday, the next business day

About product delivery After confirming the payment of the product price, we will usually deliver it within 2-7 days, but please note that delivery may be delayed due to various circumstances.
Please note that if the ordered product is not in stock or is out of stock, it cannot be delivered within the above period.

Returns Items purchased from our store can only be returned in accordance with our return policy ( ).
The application must be made within 14 days from the date of arrival of the product, and all tags, boxes, bags, packing materials, etc. that were attached to the product at the time of delivery are complete, and there is no unused, dirty, damaged, etc. You can return it only if you do not have it. For other return conditions, procedures, etc., please check the return policy.
After we receive your return, we will inspect it and process your refund only if it meets the conditions of our return policy.
Except for returns specified in the return policy, we cannot accept cancellations, returns, or refunds of sales contracts due to customer convenience.
*Currently only available to customers living in Japan.

Shipping address
We ship within Japan and to areas that support EMS (international speed mail).

Other Terms of Use Other terms of use are described in the "moln" terms of use ( ), so please check them.